Job Description

Job Title: Bookstore Operations Assistant

Duration: 4 Months

Location: Wellesley Hills, MA, 02481

Job Description

The Bookstore Operations Assistant supports the daily operations by providing excellent customer service to students, faculty, staff, and visitors.

Main Bookstore Tasks:

• Support daily operations of the bookstore.
• Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction.
• Receive, unpack, and stock textbooks, receive shipments in the system.
• Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes.
• Coordinate textbook distribution, returns and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester.
• Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes.
• Address, resolve or escalate student, faculty, and staff concerns.
• Maintain bookstore order and organization.
• Perform basic administrative tasks.
• Work independently and collaboratively in a fast-paced higher education environment.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to lift and move boxes up to 30-40 pounds.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to work flexible hours during semester start-up and peak periods.

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