Job Description
We are seeking a proactive Operations & Document Resolution Specialist to join our fast-paced production team. In this role, you will handle complex client escalations, maintain high-volume data entry accuracy, and enforce strict document management policies. If you excel at prioritizing tasks to meet daily SLA deadlines and possess problem-solving skills across 10-key and full-keyboard data processing, we encourage you to apply.
salary: $20.14 - $20.15 per hour
shift: Third
work hours: 9 PM - 5:30 AM
education: High School
Responsibilities
•Will be require to work onsite all 5 days.
Third shift- Tuesday- Saturday 9pm-5:30 AM
Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management
• Data Entry experience - full keyboard and 10-key numeric keypad
• Ability to accurately key information adhering to SLA deadlines
• Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)
Skills
- lockbox products
- Data Entry
- 10-Key
- Typing Skills
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Shift work