Job Description

Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.
Qualifications

A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
2-3 years of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Tags

Full time, Night shift

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Housekeeping Manager Job at Hyatt Hotels, York, PA

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