Job Description

Jr SharePoint Administrator:

Client: Federal

Duration: long time (Min. Two years)

Gcom is looking for a Junior SharePoint Administrator will assist in the day-to-day administration, maintenance, and support of the organization's Microsoft SharePoint environment. This role is ideal for a motivated individual looking to grow their skills in SharePoint administration, Microsoft 365, and enterprise collaboration platforms. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities:

Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments

Create and manage SharePoint sites, libraries, lists, and permissions

Troubleshoot and resolve SharePoint folder and file permission issues, including broken inheritance, incorrect access levels, and unauthorized access concerns

Investigate and correct permission misconfigurations at the site, library, folder, and file level

Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner

Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users

Assist with user account management, access control, and security group assignments

Help monitor system performance, storage, and usage reports

Support the migration of content and data to SharePoint

Create and maintain basic documentation, guides, and training materials for end users

Assist in the development and implementation of SharePoint governance policies

Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)

Participate in testing updates, patches, and new features before deployment

Escalate complex issues to senior administrators as needed

Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Required Qualifications:

BS Degree or 4 years of equivalent work experience

0 2 years of experience with SharePoint administration or a similar role

Ability to obtain and maintain a public trust requiring U.S. Citizenship

Basic understanding of SharePoint Online and/or SharePoint Server

Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists

Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)

Basic knowledge of user permissions and Active Directory / Azure Active Directory

Proven customer service skills with the ability to handle support requests professionally, patiently, and efficiently

Strong problem-solving and communication skills

Preferred Qualifications:

Microsoft certifications (e.g., MS-900, MS-700, or MS-300)

Experience with Power Automate or Power Apps

Basic knowledge of HTML, CSS, or JSON for SharePoint customization

Familiarity with SharePoint governance and compliance best practices

Experience with SharePoint migration tools (e.g., ShareGate, SPMT)

Experience using SharePoint admin tools and audit logs to investigate permission and access issues

Prior experience in a helpdesk or IT support role with a customer-facing focus

Skills & Competencies:

Excellent customer service skills with a professional and approachable demeanor

Ability to remain patient and empathetic when assisting users of varying technical skill levels

Eagerness to learn and adapt to new technologies

Effective written and verbal communication

Ability to manage multiple tasks and priorities

Strong understanding of SharePoint permission structures including site owners, members, visitors, and custom permission levels

Ability to clearly explain permission-related issues and resolutions to non-technical end users

Commitment to providing a high level of service and ensuring end user satisfaction

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