Job Description

Assignment: RQ11660 & RQ11661 - Software Developer - CRM - Senior

Job Title: MS Dynamics 365 CRM Developer

Requisition (SS): RQ11660 & RQ11661

Start Date: 2026-09-21

Client: Government Services Integration Cluster

End Date: 2027-03-31

Office Location: 40 St. Clair St. W, Toronto

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 135.00

5 days onsite - Please ensure the consultants can work onsite all 5 days. Any candidate who cannot come onsite will be declined.

Must Have:

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.

Nice to have:

• Prior OPS or Public sector exp.

Description

• The Ontario Ministry of Environment, Conservation and Parks (MECP) Species at Risk Branch (SARB) is responsible for the administration and issuance of Registrations under the new Species Conservation Act (SCA), 2025.
• The objective of this project is to build a modern online Registration system for both external and internal users.
• Technology stack : Microsoft Dynamics CRM (backoffice), MuleSoft (middleware) and Java/React (public facing portal)
• This position is to configure MS Dynamics 365 for Registration and Permit workflows for Ministry backoffice staff and integrate this backoffice with portal (Java/React) using Mulesoft middleware.
• This position is listed as "Onsite"; the resource is expected to work onsite between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location

Experience and Skill Set Requirements

Technical Skills (40%)

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience (40%)

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
• Experience with both low code development and custom development on Dynamics 365

Communication Skills (20%)

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

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