Job Description

Job Responsibilities:

• Deliver accurate, efficient, and consistent process support across the entire employee lifecycle.
• Partner with People Business Partners, specialist HR teams, and operational colleagues around the globe to deliver seamless employee experiences.
• Coach employees on available HR self-service tools to guide efficiency and customer satisfaction
• Build trusted relationships with managers and translate business needs into clear, practical people solutions.
• Use data and analytics to identify trends, guide decisions, and drive process improvements.
• Manage complex and sensitive employee relations cases, ensuring fair, timely and compliant outcomes.
• Support the evolution of ServiceNow and Workday, helping to enhance self-service and process automation.
• Communicate effectively across regions and time zones, providing responsive and thoughtful support.
• Contribute to continuous improvement by sharing knowledge, feedback, and best practices across the team.
• Ensure accuracy and completeness of employee lifecycle data and documentation across ServiceNow and Workday.
• Apply sound judgement when assessing requests to ensure they are correctly scoped, evidenced and aligned to the appropriate lifecycle stage.
• Identify recurring data or process issues and contribute to continuous improvement.

Skills:

• 4+ years’ experience in HR advisory or business partnering roles within large, matrixed organizations, enhancing the employee lifecycle through consistent, people-first delivery.
• Proven experience managing employee relations matters, including performance, absence, grievance, and conduct.
• Sound knowledge of US employment law and awareness of employment practices across the Americas.
• Proficiency in ServiceNow (Sofi) and/or Workday, or similar HR systems, is preferred.
• Strong collaboration skills and the ability to influence outcomes in a matrixed environment.
• A data-driven mindset, confident in interpreting HR data and maintaining accurate records.
• Excellent communication skills with cultural awareness and cross-regional sensitivity.
• Adaptability in a fast-paced environment and openness to new technology and evolving ways of working.
• A proactive, learning mindset, sharing knowledge to strengthen team capability and improve service delivery.
• Demonstrated attention to detail and pride in producing accurate, well-documented work.
• Experience working with complex employee lifecycle processes where precision matters (e.g., contractual changes, compliance-driven actions, pay changes, ER outcomes).
• Confidence in challenging incomplete or poorly scoped requests to protect data quality and employee outcomes.
• Comfort operating in environments where data accuracy, process discipline and judgement are essential.

Education/Experience:

• Min. Bachelor’s degree

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