Job Description

Retail Manager - Asia Live Silicon Valley

Are you a highly skilled and motivated Retail Management looking for an exciting opportunity? Do you have a passion for retail and a desire to grow in your career? If so, we want to hear from you!

Asia Live is an interactive culinary and cultural destination in the heart of Silicon Valley. Asia Live is a safe and pleasurable place to work at. We are seeking talented individuals to join our team and contribute to our store’s success. As a Retail Manager, you will inspire our customers through product expertise, exceptional customer service, and leadership skills.

About the Job: What You’ll Do

• Responsible for executing retail store budget.
• Ongoing monitoring of sales goals, daily sales and MTD and YTD sales to budget and adjusts operational expenses accordingly.
• Works with ownership and staff to maximize conversion rate, average sales, daily transactions and total transactions.
• Develop and maintain necessary systems for purchasing, receiving and maintaining inventory of products to manage from selection, purchasing, receiving,
• Ticketing, pars, and visual merchandising (with ownership).
• Establishes and maintains high quality standards in all operational, merchandising and employee activities
• Leads and Champions Asia Live retail vision and strategies and ensures that store is merchandised to sell. Works closely with owners to establish and execute CL standards and vision.
• Recruit, retain and develop an engaged sales driven team and ensure all staff know their merchandise. Model and create environment for exceptional customer service
• Continuous performance manages staff, provide on-going feedback, and identify and develop next managers.
• Protect all company assets and maintain Loss Prevention critical controls
• Ensure compliance with all company policies and procedures
• Work in tandem with Culinary Program and Culinary Manager for retail cross-selling opportunities and seasonal initiatives. 
• Work with events/catering team to maximize retail opportunities.
• Assists ownership with the development of all Asia Live retail products and retail brand extensions.
• Coordinates e-commerce rollout and day-to-day e-commerce operations. Assists with other retail initiatives with executive team.
• Maintains market awareness of trends and opportunities to maintain a competitive advantage, driving revenue and sales results. 
• Communicates marketing opportunities to ownership for implementation. When possible, participate in community activities that are beneficial to living the Asia Live Mission and sales efforts.
• Oversight of all street-level retail floor and stocking staff including hiring, training, scheduling, managing and evaluating.
• Coordinates daily and weekly scheduling of staffing levels with the Director of Operations and Culinary Director.
• Participates in the Annual Budget process including revenues, expenses and staffing guides
• Assists in the recruitment and retention of high quality, experienced store staff who will be effective in maintaining a store environment consistent with our Mission Statement and Core Values.
• Supervises store staff and works with the core management team and ownership to hire, evaluate, and motivate staff as well as adherence to policies and procedures.
• Develop training materials and programs to ensure adherence to all standards.
• Supervises the administration of company HR programs including, but not limited to, performance reviews, compensation action, discipline, retention or employee
• records and benefit programs.
• Ensures awareness and compliance with State and Federal Employment laws and regulations.
• Develops and implements training programs in guest service, merchandising, loss prevention, product knowledge and all other pertinent operational task necessary to perform at the highest levels.
• Attends monthly financial review meeting and reforecasts sales as necessary.
• Develops and maintains a monthly marketing calendar of tastings, demos and promotions.
• Coordinates all retail signage with ownership.
• Provide outstanding customer service at all times – create an experience that people will love
• Work as part of a high-performing team to achieve individual and store sales goals
• Become a product expert and provide hands-on demonstrations
• Follow all China Live policies and procedures
• Lead and model customer service and selling behaviors
• Complete opening/closing responsibilities and assigned daily operational tasks
• Process POS/register transactions including sales, returns, and price checks
• Additional duties as assigned by Manager on Duty (MOD)
• Other duties as assigned

Qualifications: What You’ll Need

• 3+ year of retail sales and supervisory experience desired
• Strong verbal and written communication skills
• Ability to lift and move merchandise up to 35lbs
• Ability to climb and descend a ladder to retrieve or move merchandise
• Ability to stand for extended periods of time (3+ hours)
• A flexible schedule, including daytime, nights, and weekend availability
• Ability to operate a computer, POS/register system, keyboards, and scanners
• Regular and predictable attendance
• Must be at least 18 years old

Benefits:

• Competitive wages
• Generous employee dining discount
• Generous employee retail discount
• Medical/Dental/Vision insurance for full-time employee
• Sick hours available according to the mandated government regulation
• 401k Retirement Plan

Asia Live Core Competencies: Our Shared Approach

• Focus on the Customer: You inspire and delight your customers
• Be Genuine: Your communication style is respectful, effective, and sincere
• Make the Right Call: You effectively blend knowledge, experience, wisdom, and decisive action
• Take Ownership: You are committed, responsible, and provide solutions
• Achieve Results: You meet and exceed goals and expectations

Asia Live features an excellent wage and benefits package, including employee dining and retail discounts. Join our award-winning Asia Live team today!

Location: Asia Live Silicon Valley

We encourage prospective candidates to learn more about us at to discover what makes us special.

EEO/Fair Chance:

Asia Live VF LLC provides equal employment opportunities to all employees and applicants for

employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additionally, pursuant to the California Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Asia Live Valley Fair located at the Westfield Valley Fair Mall, Silicone Valley area, is the first in a series of expansions of China Live San Francisco. True to the original China Live experience, the new 15,000 square-foot space complex’s restaurant will feature an open kitchen concept where diners can watch the cooking action. It is a vibrant Asian cuisine restaurant specializing in authentic and modern dishes inspired by flavors from across Asia. We are committed to delivering exceptional dining experiences through high-quality ingredients, outstanding service, and a welcoming atmosphere.

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