Job Description

Salary: 65,000/yr - 70,000/yr, DOE

Schedule:  No two weeks look the same at Chase Field and thats part of the excitment! We support MLB games, concerts, and special events, this position requires flexibility. You can expect a mix of evenings, weekends, holidays, and event driven shifts throughout the year. 

Location: Rank & Rally, Levy at Chase Field. Phoenix, AZ

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As the Rank+Rally Retail Operations Manager you will assist the Director of Retail in executing “The Difference” in regards to all retail operations, human resources, and financials. You will implement procedural standards and expectations for the on-site retail operation as well as customer experience. The Retail Operations Manager will report directly to Director of Retail to meet and exceed sales goals.

Job Responsibilities:

• Work with Director of Retail, Store Manager & HR in the recruiting, training and development of retail team that exemplify best-in-class customer experience
• Knowledge and ability to execute Rank and Rally Core Signatures
• Strong experience in professional development and management of retail sales teams and the ability to shape customer experience through expert understanding of product in relation to excellence in execution: service, visual merchandising, building a sales & service focused culture. Responsible for enforcing store policies and procedures.
• Excellent leadership, organizational, presentation, communication, and customer service skills with a high attention to detail and demonstrated creativity/resourcefulness in problem-solving
• Facilitate the Customer Service Training & Loss Prevention Training programs with all associates prioritizing consistency in messaging.
• Oversee the Physical Inventory process – quarterly counts and weekly cycle counts, the planning, taking and reconciliation of the physical inventory.
• Maintain the integrity of the inventory and cash accountability by ensuring proper supervision and compliance with all internal controls.
• Thoroughly and accurately uses applicable R+R/Levy systems (POS system, WFM scheduling and more) and executes required daily reporting in a timely manner.
• Oversee the receiving and distribution of merchandise. Ensure that the inventory will be received, ticketed and distributed to all locations and properly entered into the POS/Inventory Management system.
• Develop and implement min/max levels with Director of Retail based on the sales history by location.
• Direct team to plan and execute off-site events and festivals.
• Ensures that all security, safety and sanitation standards are achieved.
• Adequately schedules team members to meet operational needs and desired targets within the labor budget.
• Holds team accountable to daily responsibilities to deliver great guest service.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Displays a positive attitude towards team members.

Qualifications

• Minimum 3+ years in multi-unit retail leadership, preferably within sports, entertainment, or dynamic destination retail environments.
• Proven success managing store operations and excellent customer service.
• Experience with retail technologies, including Retail Pro, Retail Cloud, Shopify, WFM, and analytics platforms.
• Exceptional communication and interpersonal skills.
• Comfortable leading in a fast-paced, event-driven environment with flexible availability, including nights, weekends, and holidays.

Physical Demands

• Ability to perform physical tasks, including walking, standing, ascending/descending stairs, 8-10 hours daily across retail and event spaces.
• Stamina to work 60 hours or more per week as needed.
• Must be able to work extended shifts of 10 hours or more as business dictates
• Ability to lift, push, pull, and carry up to 50 lbs. regularly.
• Ability to bend, stoop, and kneel as required by operations.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Levy maintains a drug-free workplace.

Req ID: 1572759

Levy Sector 

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Ashley Vandervate 

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