Job Description

What You'll Do

Pharmacy Order Processing

• Coordinate prescription requests between providers and pharmacies
• Review orders for completeness, track status, and escalate incomplete or unclear orders
• Apply strong understanding of pharmacy terminology, dosage forms, and refill processes

Compounding Pharmacy Coordination

• Communicate directly with compounding pharmacies (relevant to weight loss, hormone therapy, and other specialty programs)
• Track outstanding compounded orders and ensure provider instructions are relayed accurately

Patient Communication

• Respond to patient questions via text/secure messaging with professional, error-free writing
• Follow approved scripts for common questions
• Escalate clinical questions to providers — this role does not include prescribing, modifying, or giving clinical advice

IntakeQ & Administration

• Maintain accurate patient records in IntakeQ
• Route requests appropriately and manage task follow-through across a high patient volume

Provider Support

• Relay patient and pharmacy requests to providers
• Track outstanding items to ensure nothing is missed across a busy, high-volume caseload

Requirements

Required Qualifications

• 2+ years of medical administrative, pharmacy, or healthcare experience
• Strong pharmacy/prescription terminology knowledge
• Experience with prescription order processing/coordination
• Excellent written English — strong grammar, spelling, and attention to detail
• Experience with text/portal-based patient communication
• Ability to manage high patient volume and recognize when to escalate to a provider
• Comfortable working fully remote

Preferred Qualifications

• Pharmacist (RPh) or Pharmacy Technician background
• Compounding pharmacy experience
• IntakeQ and/or telehealth experience
• High-volume prescription coordination experience

Why This Role

You'll be the connective tissue keeping prescriptions moving accurately across a high-volume, multi-service telehealth practice — directly impacting how quickly and smoothly patients get the medications their providers have prescribed, from GLP-1 therapy to hormone treatment and beyond.

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